SHOPPING INFORMATION
Are ECOPACQ products original?
A: Yes. ECOPACQ only supplies genuine products sourced from authorized brands and distributors. We carefully verify all items for quality, authenticity, and compatibility.
Q: Do your products work together?
A: Yes. Our products are selected and curated to ensure compatibility across smart home systems, solar and power solutions, and security devices. Our team provides guidance on integration where needed.
Q: Can I mix brands in a bundle?
A: While our curated bundles are fully compatible, you can select individual products from different brands. We provide guidance to help ensure seamless integration.
DELIVERY & SHIPPING
Q: How long does delivery take?
A: Delivery timelines vary by product and location. Most orders are shipped within 3–7 business days. Tracking details are provided when available.
Q: Do you deliver across Nigeria?
A: Yes, we ship nationwide using trusted logistics partners. Delivery fees are calculated at checkout based on your location.
Q: What happens if my product is damaged during shipping?
A: Please contact SEKIORA support immediately with photos. We will guide you through the return, replacement, or warranty process.
